ZeugmaZeugma

Terms of Service

Effective Date: February 14, 2026

Last Updated: February 14, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Pathnomic Labs FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, with its registered office at Compass Building – Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, 16111, United Arab Emirates ("Pathnomic Labs," "Company," "we," "us," or "our").

By downloading, installing, accessing, or using the Zeugma mobile application ("App") and any associated services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Eligibility

1.1. You must be at least 13 years of age to use the App. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction), you may only use the App with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

1.2. By creating an account, you represent and warrant that the information you provide is accurate, complete, and current, and that you have the legal capacity to enter into these Terms.

2. Description of Services

2.1. Zeugma is an AI-powered wellness companion that provides personalized guidance through conversational AI advisors across domains including, but not limited to, nutrition, fitness, mindfulness, career development, relationships, and overall well-being.

2.2. The Services may include:

  • Conversational interactions with AI-generated advisor personas
  • Personalized wellness plans and recommendations
  • Voice-based interactions via speech recognition
  • Gamification features (experience points, levels, achievements)
  • Push notifications and reminders
  • Content available in multiple languages

2.3. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

3. User Accounts

3.1. You may create an account using email and password, Google Sign-In, or Apple Sign-In. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3.2. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss arising from unauthorized access to your account where such access results from your failure to safeguard your credentials.

3.3. You may maintain only one active account. We reserve the right to suspend or terminate duplicate accounts.

4. AI-Generated Content Disclaimer

4.1. The content provided by Zeugma's AI advisors is for general informational and educational purposes only. AI advisors are fictional personas powered by artificial intelligence. They are not licensed professionals, and their responses do not constitute medical, nutritional, psychological, financial, legal, or any other form of professional advice.

4.2. You must not rely on AI-generated content as a substitute for professional consultation. Always seek the advice of qualified healthcare providers, licensed dietitians, certified therapists, or other relevant professionals before making decisions that affect your health, diet, fitness, mental health, or lifestyle.

4.3. AI-generated responses may contain inaccuracies, errors, or outdated information. We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated content.

4.4. In case of a medical emergency, contact your local emergency services immediately. Zeugma is not an emergency service and is not equipped to handle urgent health situations.

4.5. Your interactions with AI advisors may be processed by third-party AI providers (including OpenAI and Google). While we implement safeguards, we cannot guarantee that AI responses will always be appropriate, safe, or free from bias.

5. Subscriptions, Payments, and Quotas

5.1. Zeugma offers a free tier with usage limits (including daily message limits and monthly token quotas) and premium subscription plans with enhanced access.

5.2. Premium subscriptions are purchased and billed exclusively through the Apple App Store or Google Play Store ("Platform Stores"). All payment processing, billing, renewals, and refunds are governed by the terms and policies of the respective Platform Store.

5.3. Subscription fees are charged in advance on a recurring basis (monthly or annually, as selected). Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

5.4. To cancel a subscription, you must do so through the Platform Store's subscription management settings. Uninstalling the App does not cancel your subscription.

5.5. We reserve the right to change subscription pricing. Price changes will not affect your current billing period but will apply upon renewal, with prior notice.

5.6. Promotional codes, if offered, are subject to specific terms communicated at the time of issuance, are non-transferable, and may not be combined with other offers.

6. User Content and Conduct

6.1. "User Content" means any text, messages, voice inputs, images, data, or other materials that you submit, upload, or transmit through the App.

6.2. You retain ownership of your User Content. By submitting User Content, you grant Pathnomic Labs a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, and display such content solely for the purposes of providing, improving, and developing the Services.

6.3. You represent and warrant that your User Content does not violate any applicable law or infringe on the rights of any third party.

6.4. You agree not to:

  • Use the Services for any unlawful, fraudulent, or malicious purpose
  • Submit content that is defamatory, obscene, threatening, or hateful
  • Attempt to reverse engineer, decompile, or disassemble the App
  • Circumvent or manipulate usage quotas, security features, or access controls
  • Use automated scripts, bots, or scrapers to access the Services
  • Share your account credentials with third parties
  • Impersonate any person or entity
  • Use the Services to develop competing products or services
  • Transmit viruses, malware, or other harmful code

6.5. We reserve the right to remove any User Content that violates these Terms and to suspend or terminate accounts engaged in prohibited conduct.

7. Intellectual Property

7.1. The App, including its design, source code, algorithms, AI models (as integrated), user interface, graphics, logos, trademarks, and all associated content (excluding User Content), is the exclusive property of Pathnomic Labs or its licensors and is protected by applicable intellectual property laws.

7.2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the App on your personal device for personal, non-commercial purposes.

7.3. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the App or any part thereof, except as expressly permitted by applicable law.

7.4. The AI advisor personas (including their names, images, descriptions, and personalities) are proprietary creative works of Pathnomic Labs. You may not reproduce, distribute, or commercially exploit these personas.

8. Third-Party Services

8.1. The Services integrate with third-party services, including but not limited to Google and Apple authentication providers, OpenAI and Google AI for language model processing, RevenueCat for subscription management, Mixpanel for analytics, Ably for real-time messaging, and Expo for push notifications.

8.2. Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

8.3. Links to third-party websites or services provided within the App are for convenience only. We do not endorse or assume responsibility for any third-party content or services.

9. Privacy

9.1. Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and processing of your information as described in the Privacy Policy.

10. Disclaimers

10.1. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

10.2. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

10.3. WE DISCLAIM ALL LIABILITY FOR THE ACTIONS, OMISSIONS, OR CONTENT OF THIRD-PARTY SERVICE PROVIDERS.

10.4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ZEUGMA OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PATHNOMIC LABS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

11.2. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (USD 100), WHICHEVER IS GREATER.

11.3. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

12. Indemnification

12.1. You agree to indemnify, defend, and hold harmless Pathnomic Labs and its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your User Content
  • Any harm resulting from your reliance on AI-generated content

13. Account Termination

13.1. You may delete your account at any time through the App's settings. Account deletion will result in the permanent removal of your personal data, subject to our data retention obligations under applicable law.

13.2. We may suspend or terminate your account immediately, without prior notice, if we reasonably believe that you have violated these Terms or engaged in conduct that is harmful to other users, the Company, or third parties.

13.3. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including Sections 4, 7, 10, 11, 12, 14, and 15) shall survive.

14. Governing Law and Dispute Resolution

14.1. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the regulations of the Ras Al Khaimah Economic Zone (RAKEZ), without regard to conflict-of-law principles.

14.2. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved amicably through good-faith negotiation between the parties for a period of thirty (30) days.

14.3. If a dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration administered by the RAKEZ Arbitration Centre, in accordance with its rules then in force. The seat of arbitration shall be Ras Al Khaimah, United Arab Emirates. The language of arbitration shall be English.

14.4. Nothing in this section shall prevent either party from seeking injunctive or equitable relief from a court of competent jurisdiction where necessary to protect its intellectual property rights or confidential information.

15. General Provisions

15.1. Entire Agreement. These Terms, together with the Privacy Policy and any supplemental terms, constitute the entire agreement between you and Pathnomic Labs regarding the Services and supersede all prior agreements and understandings.

15.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3. Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5. Force Majeure. We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, wars, pandemics, government actions, or disruptions to internet infrastructure.

15.6. Notices. We may provide notices to you through the App, via push notification, or to the email address associated with your account. You may contact us using the details provided below.

15.7. Language. These Terms may be made available in multiple languages for convenience. In the event of any conflict or inconsistency, the English version shall prevail.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Pathnomic Labs FZ-LLC Compass Building – Al Hulaila Al Hulaila Industrial Zone-FZ Ras Al Khaimah, 16111 United Arab Emirates

Email: [email protected]